Tag: servicing
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Happy Customers
We should be glad when our customers get really mad at us – because it means we’re doing something important for them (when it’s working)!
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What Went Well
Ouch if you can’t come up with something meaningful for the softball “what went well” question.
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Exceeding Expectations
If you’ve ever asked yourself, “What’s the worst that could happen?” about a simple API call, you probably weren’t creative enough in your response.
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Too Secure
I’m really looking forward to using my secure access device for everything during my upcoming servicing rotation.
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How Did They Not Know?
I guess I can’t complain that they didn’t realize when we didn’t realize it either, but it feels like it should have been easier for the customer to have this epiphany.
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How Did We Not Know?
The good and bad news is that it was an issue that would only happen for this specific customer’s uncommon configuration, and something only they could control and fix. There were people who were aware of this issue, but those specific people weren’t on the call during the night, and those of us that were…
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Already Broken
I feel like this is good place to note that this wasn’t based on something that recently really happened …with my team’s service.
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High-Impact Typo
Typos in configuration might have been a common type of error 10 years ago, but it’s going to get a lot of scrutiny now.