Tag: servicing
-
How Did They Not Know?
I guess I can’t complain that they didn’t realize when we didn’t realize it either, but it feels like it should have been easier for the customer to have this epiphany.
-
How Did We Not Know?
The good and bad news is that it was an issue that would only happen for this specific customer’s uncommon configuration, and something only they could control and fix. There were people who were aware of this issue, but those specific people weren’t on the call during the night, and those of us that were…
-
Already Broken
I feel like this is good place to note that this wasn’t based on something that recently really happened …with my team’s service.
-
High-Impact Typo
Typos in configuration might have been a common type of error 10 years ago, but it’s going to get a lot of scrutiny now.
-
They Lied To Me?
All changes can be suspect, not just the ones we make on the platform side, you know?
-
Suspiciously Good Sleep
So someone at work started saying how they had slept the whole night without any incidents while they were on-call, and everyone present immediately knew where they were going: the instant concern that there were actually incidents but they had missed the notifications.
-
Like Winning The Lottery
One of the problems with having a really big service is that, after a point, million-to-one odd occurrences start to happen pretty frequently.
-
-
-
Scheduling Divisions
I am sure that the company would prefer if you could avoid filling out your annual job satisfaction survey right after a really bad on-call loop.