Tag: customers are always right
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How Did They Not Know?
I guess I can’t complain that they didn’t realize when we didn’t realize it either, but it feels like it should have been easier for the customer to have this epiphany.
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How Did We Not Know?
The good and bad news is that it was an issue that would only happen for this specific customer’s uncommon configuration, and something only they could control and fix. There were people who were aware of this issue, but those specific people weren’t on the call during the night, and those of us that were…
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They Lied To Me?
All changes can be suspect, not just the ones we make on the platform side, you know?
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Garbage Jenga
We really felt for the people working at the kid party venue who were waiting to clean the room and had to watch the garbage tower grow more and more unmanageable.
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Please Stop It
Remember how we said this could happen if you kept doing the thing we said to stop doing? And then you kept doing that thing?
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TGIF?
This was some years back, but I can still feel the visceral disbelief that it was fine to put the issue aside when they were ready to stop working for the day, but it could not be more urgent to wake us up at 2 AM.
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Failover Fail
So you’ve got the high-tech velociraptor enclosure, but those velociraptors are pretty crafty and keep finding weaknesses. So you build a fence around the enclosure – no expense spared – and the fence immediately falls down, knocking out an enclosure wall, and now there are velociraptors in the kitchen.
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It’s Not Us, It’s You
Really though, this is the best case scenario. Because the alternative to being a little bitter is that you’ve spent a long time convincing the customer they’ve done something wrong only to find it wasn’t their change after all and now you’re back to square one, where you really don’t know what’s going on and…
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Disproving a Negative
It’s difficult to prove that we didn’t cause a problem, but occasionally we are pretty sure it wasn’t us.